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| Payment, Shipping & Returns |
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Accepted Payment Methods
CREDIT CARDS
- American Express
- MasterCard
- Visa
- Discover
Please be sure to provide your exact billing address and telephone number that your credit card company has on file. This will ensure no delays in processing your order.
What is CCID?
For your protection, we ask that you supply an extra 3-4 digit (CCID number). The CCID is an extra number printed on your credit card.
Visa, MasterCard, Discover
The card validation number is printed on your Visa, MasterCard & Discover cards in the signature area of the back of the card. (It is the last 3 digits AFTER the credit card number in the signature area of the card).
American Express
American Express cards show the card validation number printed above and to the right of the imprinted card number on the front of the card.
PREPAID ORDERS
SW PA Systems will accept school checks, music booster checks, cashier checks, certified checks and money orders. No personal checks are accepted. Orders can be submitted by fax, phone, mail, email or online purchase order form. Once payment has been received, the order will be filled. When submitting payments, make reference to the original order number.
SCHOOL OR BUSINESS ORDERS
Orders may be submitted by phone (866) 324-7925; fax (312) 602-2426; email sales@swpasystems.com; mail 103 Portsmouth Lane Unit #5, Savoy, IL 61874 or on our online form. We accept purchase orders after credit approval.
SW PA SYSTEMS US Federal Tax ID: 35-0897498
SW PA SYSTEMS INTERNATIONAL ORDER POLICY
All international orders must be prepaid with a money order or cashier''s check. Allow 1-2 weeks for the payment to clear the banks on both ends of the transaction before any shipments can be processed.
Shipping And Handling
DIFFERENT SHIPPING ADDRESSES
If your billing and shipping address are different, we require verification that the alternate shipping address is authorized. Though other online companies may not require shipping address verification, we do in order to protect the cardholder against credit card fraud. Otherwise, there is no way a merchant or credit card company can tell if the credit card was stolen and being used unlawfully.
To authorize, please contact your credit card issuer bank and list your desired ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank''s phone number is listed in your comments field of our order form. The phone number is usually listed on the back of the credit card.
SHIPPING OPTIONS AND COSTS
SW PA Systems uses UPS for shipping. Allow 2 to 3 business days after the order is received to be shipped ground. If you a customer needs a product by a defined deadline and have chosen ground shipping it is necessary to place a note in the order form to inform the sales representative. The representative will then determine if the product can reach the customer by this date with the chosen shipping method and advise otherwise if changes need to be made. Only then will the order move up in priority for processing
- Ground - delivery in approximately 3 to 7 business days after shipment in the US
- 2nd - 3rd Day Service - delivery in 3 business days after shipment in the US
- Overnight - delivery the next business day after shipment. Call for overnight shipments: (800) 285-1487
Total shipping charges are calculated based on the total weight of the items ordered and the shipping locations. The shipping cost is quoted along with delivery options during the checkout process. All shipping costs are non-refundable.
We do not ship on weekends and do not offer Saturday, Sunday or Holiday delivery.
- SW PA Systems reserves the right to ship via alternate carriers.
- We do not deliver to APO, FPO, PSC or PO Boxes.
- We do not deliver to International locations, private mail boxing locations, hotels, motels, trade shows and conventions.
MERCHANDISE DAMAGED DURING SHIPMENT
Open and inspect merchandise immediately. If there is damage resulting from shipping, SAVE ALL PACKAGING, as it was received, and call SW PA Systems immediately at (800) 286-1487.
WRONG MERCHANDISE SENT
If the products you received are not what you ordered, call SW PA Systems to obtain an RA number. Once the merchandise has been returned (undamaged), the corrected order will be shipped. Your billing will be adjusted to absorb your return shipping expense. This policy is NOT THE SAME AS AN EXCHANGE. If the mistake was made in the customer''s original order, all shipping charges will be added to the customer''s bill, along with a 20% restocking fee.
Return Policies
TYPES OF PRODUCTS & CONDITIONS OF THE RETURN
- All items may be returned or exchanged within 30 days of your product''s shipping date, subject to a 20% restock fee. After 30 days, all returns must be returned to the manufacturer.
- Our p.a. systems are returnable to SW PA Systems for 7 days, after which time the manufacturer will be responsible for all support. Un-opened retail box systems are returnable to SW PA Systems for 30 days, subject to a 20% restock fee or adjustment to current market pricing at SW PA System''s discretion.
- Physical Damage to a product will void any return.
- If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need the direct replacement immediately, we recommend you request a refund (rather than a replacement) when you obtain your RMA number. The new order will ship in our normal shipping process and the credit will be applied within 10-15 days after receipt of the product.
Terms & Conditions
PRIVACY POLICY
SW PA Systems takes your privacy very seriously and will not share any information about you to any other person or third party. Your transaction and personal information is as important to us as it is to you. This includes email addresses, mailing addresses, phone numbers or credit information. More information is located in our Privacy Notice page.
COPYRIGHT
All the materials on this site, including text, site design, logos, graphics, icons and images and unique method of showcasing products is the sole ownership of SW PA Systems Inc, Copyright 2004, All Rights Reserved. You can use the content of this web site for shopping and placing orders on this site only. The materials on this site can not be copied, reproduced, modified, republished, uploaded, posted, or transmitted.
SALES TAXES
A 6.5% sales tax will be added to orders from all residents and private businesses in the State Of Illinois. All out of state orders will NOT be charged sales tax.
DISCLAIMER & LIMITATION OF LIABILITY
Under no circumstances, including, but not limited to, negligence, shall SW PA Systems be liable for any direct, indirect, special, incidental or consequential damages, including but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site. You agree that the sole and exclusive maximum liability to SW PA Systems arising from any product sold on the SW PA Systems site shall be the price of the product order. You agree that in no event shall SW PA System''s directors, officers, employees or other representatives be liable for special, indirect, consequential or punitive damages related to product sold.
GOVERNING LAW
All sales by SW PA Systems shall be governed by the laws of the State of Illinois, without regard to Conflict of Laws rules. The customer consents to the Jurisdiction of the Federal or State courts located in Illinois for purposes of any suit, action or preceding arising out of any sale.
TITLE: RISK OF LOSS
Title to goods herein being purchased passes to the purchaser upon delivery of the goods to the purchaser, unless otherwise specified. Loss or damage that occurs during shipping by a carrier selected by SW PA Systems is SW PA System''s responsibility. Loss or damage that occurs during shipping by a carrier selected by the customer is the customer''s responsibility.
GENERAL LEGAL DISCALIMER
SW PA Systems hereby expressly disclaims all warranties either expressed or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose. This disclaimer by SW PA Systems in no way affects the terms of the manufacturer''s warranty.
PRICING & INFORMATION DISCLAIMER
All product pricing is subject to change. For all prices, products and offers, SW PA Systems reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. While SW PA Systems uses all efforts to include accurate and up to date information on the site, SW PA Systems makes no warranties or representations as to the website''s accuracy. SW PA Systems assumes no liability or responsibility for any errors or omissions in the content on the site.
CREDIT CARDS
Credit cards are not charged until time of shipment. There is no surcharge for use of credit cards.
IMAGES
Product images are for illustrative purposes only and may differ from the actual product.
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